{"id":1592,"date":"2024-12-06T07:17:31","date_gmt":"2024-12-06T07:17:31","guid":{"rendered":"https:\/\/www.neural-artistry.com\/?page_id=1592"},"modified":"2024-12-06T07:17:33","modified_gmt":"2024-12-06T07:17:33","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.neural-artistry.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<h4 class=\"wp-block-heading\"><strong>Derni\u00e8re mise \u00e0 jour<\/strong>: 6 d\u00e9cembre 2024<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Introduction<\/strong><\/h4>\n\n\n\n<p>\u00c0 <strong>Neural Artistry<\/strong>, la satisfaction du client est notre priorit\u00e9. Cette politique de remboursement d\u00e9crit les conditions et les proc\u00e9dures de demande de remboursement pour les produits physiques et num\u00e9riques achet\u00e9s sur notre site Web <strong><a href=\"https:\/\/www.neural-artistry.com\/fr\/\">https:\/\/www.neural-artistry.com<\/a><\/strong>En passant une commande, vous acceptez les conditions d\u00e9crites ci-dessous.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Remboursements pour les produits num\u00e9riques<\/strong><\/h4>\n\n\n\n<p>En raison de la nature des biens num\u00e9riques, les remboursements pour les produits num\u00e9riques sont soumis \u00e0 des conditions sp\u00e9cifiques :<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>a. Produits num\u00e9riques non remboursables<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une fois qu&#039;un produit num\u00e9rique (par exemple, une \u0153uvre d&#039;art t\u00e9l\u00e9chargeable) a \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9 ou consult\u00e9, il est <strong>non remboursable<\/strong> conform\u00e9ment \u00e0 l&#039;article L221-28 du Code de la consommation.<\/li>\n\n\n\n<li>En finalisant votre achat, vous renoncez express\u00e9ment \u00e0 votre droit \u00e0 un remboursement pour le contenu num\u00e9rique une fois le lien de t\u00e9l\u00e9chargement fourni.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>b. Exceptions au remboursement<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des remboursements peuvent \u00eatre envisag\u00e9s si :\n<ul class=\"wp-block-list\">\n<li>Le fichier fourni est corrompu ou inaccessible et le probl\u00e8me ne peut pas \u00eatre r\u00e9solu.<\/li>\n\n\n\n<li>Le produit livr\u00e9 ne correspond pas \u00e0 la description sur la page produit.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dans de tels cas, les clients doivent nous contacter dans les <strong>14 jours<\/strong> d&#039;achat via le <a href=\"https:\/\/www.neural-artistry.com\/fr\/contact\/\" data-type=\"page\" data-id=\"360\">Formulaire de contact<\/a>, en fournissant une preuve du probl\u00e8me (par exemple, des captures d&#039;\u00e9cran ou des messages d&#039;erreur).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Remboursements pour les produits physiques<\/strong><\/h4>\n\n\n\n<p>Les remboursements pour les produits physiques (par exemple, les affiches imprim\u00e9es) sont trait\u00e9s dans les conditions suivantes\u00a0:<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>a. Conditions de demande de remboursement<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les demandes de remboursement sont accept\u00e9es pour\u00a0:\n<ul class=\"wp-block-list\">\n<li>Produits qui arrivent endommag\u00e9s ou d\u00e9fectueux.<\/li>\n\n\n\n<li>Commandes ne correspondant pas aux sp\u00e9cifications ou \u00e0 la personnalisation valid\u00e9es par le client.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Les remboursements ne sont pas disponibles pour\u00a0:\n<ul class=\"wp-block-list\">\n<li>Produits personnalis\u00e9s si l&#039;aper\u00e7u a \u00e9t\u00e9 approuv\u00e9 par le client avant la production.<\/li>\n\n\n\n<li>Produits retourn\u00e9s sans autorisation pr\u00e9alable.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>b. Comment demander un remboursement<\/strong><\/h5>\n\n\n\n<p>Pour demander un remboursement, les clients doivent :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pr\u00e9venez-nous via le <a href=\"https:\/\/www.neural-artistry.com\/fr\/contact\/\" data-type=\"page\" data-id=\"360\">Formulaire de contact<\/a> dans <strong>48 heures<\/strong> de recevoir le produit.<\/li>\n\n\n\n<li>Fournir:\n<ul class=\"wp-block-list\">\n<li>Le num\u00e9ro de commande.<\/li>\n\n\n\n<li>Photos du produit endommag\u00e9 ou d\u00e9fectueux, ainsi que de l&#039;emballage.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Retournez le produit dans son \u00e9tat d&#039;origine, si demand\u00e9.<\/li>\n<\/ol>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>c. Frais de retour<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si le produit est confirm\u00e9 comme \u00e9tant endommag\u00e9 ou d\u00e9fectueux, <strong>Neural Artistry prendra en charge les frais de retour<\/strong>.<\/li>\n\n\n\n<li>Pour tous les autres cas (changement d&#039;avis par exemple), les frais de retour sont \u00e0 la charge du client.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Traitement des remboursements<\/strong><\/h4>\n\n\n\n<p>Une fois qu&#039;une demande de remboursement est approuv\u00e9e\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les remboursements seront trait\u00e9s dans les <strong>14 jours ouvrables<\/strong> \u00e0 compter de la date de r\u00e9ception du produit retourn\u00e9 ou de confirmation du probl\u00e8me avec un produit num\u00e9rique.<\/li>\n\n\n\n<li>Les remboursements seront effectu\u00e9s sur le mode de paiement d&#039;origine utilis\u00e9 au moment de l&#039;achat.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Remarques importantes<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les remboursements ne sont pas disponibles pour les articles promotionnels ou \u00e0 prix r\u00e9duit, sauf si le produit est d\u00e9fectueux ou ne correspond pas \u00e0 sa description.<\/li>\n\n\n\n<li>Si une commande comprend \u00e0 la fois des produits physiques et num\u00e9riques, chaque article sera \u00e9valu\u00e9 ind\u00e9pendamment pour d\u00e9terminer son \u00e9ligibilit\u00e9 au remboursement.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>6. Contactez-nous<\/strong><\/h4>\n\n\n\n<p>Si vous avez des questions sur notre politique de remboursement ou si vous avez besoin d&#039;aide concernant une demande de remboursement, veuillez nous contacter via le <a href=\"https:\/\/www.neural-artistry.com\/fr\/contact\/\" data-type=\"page\" data-id=\"360\">Formulaire de contact<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: December 6th, 2024 1. Introduction At Neural Artistry, customer satisfaction is our priority. This Refund Policy outlines the conditions and procedures for requesting a refund for both physical and digital products purchased from our website https:\/\/www.neural-artistry.com. By placing an order, you agree to the terms outlined below. 2. Refunds for Digital Products Due [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1592","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - Neural Artistry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neural-artistry.com\/fr\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Neural Artistry\" \/>\n<meta property=\"og:description\" content=\"Last Updated: December 6th, 2024 1. 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