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Privacy Policy

Who We Are

The website https://www.neural-artistry.com is operated by Frédéric Mailhé for Neural Artistry. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, process, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and French law.

1. Data We Collect

We collect and process the following categories of data depending on how you interact with our website:

a. Comments

  • When you leave a comment, we collect:
    • Data provided in the comment form (e.g., name, email, comment content).
    • Your IP address and browser user agent to help detect spam.
    • An anonymized hash of your email address may be shared with the Gravatar service to check if you are using it. Gravatar’s privacy policy can be found here.
    • If approved, your profile picture (if linked to Gravatar) will be publicly visible alongside your comment.

b. Media

  • If you upload images to the site:
    • Avoid embedding location data (EXIF GPS) as visitors can extract this information.

c. Cookies

We use cookies to improve your experience on the website. These include:

  • Functional cookies: Save your preferences (e.g., login details or language selection).
  • Analytical cookies: Measure website performance (e.g., Google Analytics).
  • Marketing cookies: Manage advertising campaigns (e.g., TikTok, Kliken).

More details are provided in our Cookie Policy.

d. Embedded Content

Articles may include embedded content (e.g., videos, images). Interactions with this content are governed by the privacy policies of the respective third-party providers (e.g., TikTok, Meta).

e. Payment and Transaction Data

If you purchase a product or service, we process:

  • Name, email, billing/shipping address, and payment details (processed via Stripe, WooPayments, or similar).
  • Payment information is encrypted and stored securely by the payment processors. We do not store your full payment details.

f. Technical Data

  • Your IP address, browser type, operating system, and activity logs (e.g., login attempts).
  • Data related to cache performance via LiteSpeed Cache and database optimization with Redis Object Cache.

2. Why We Collect Your Data

We process your data for the following purposes:

  • Order fulfillment: To manage and deliver your orders (e.g., WooCommerce, SureCart).
  • Spam detection: To filter unwanted or harmful content (e.g., Akismet).
  • Improvement: To optimize website performance using tools like LiteSpeed Cache and Google Analytics.
  • Marketing: To manage advertising campaigns through platforms like TikTok Ads, Kliken, and MailPoet (with your consent).

3. Legal Basis for Data Processing

We process your data based on:

  • Consent: For cookies, marketing, and newsletters.
  • Contractual necessity: To fulfill your purchases.
  • Legal obligation: For tax compliance (e.g., Stripe Tax).
  • Legitimate interest: To prevent fraud, ensure website security, and improve services.

4. How Long We Retain Your Data

  • Comments: Retained indefinitely to manage follow-ups.
  • User accounts: Data is stored until account deletion.
  • Orders: Transaction records are kept for up to 10 years for legal compliance (e.g., tax laws).
  • Cookies: Stored as per their defined lifespan (details in the Cookie Policy).

5. Who We Share Your Data With

We share your data with third-party providers to ensure proper functionality:

  • Payment Processors: Stripe, WooPayments.
  • Hosting Provider: o2switch (hosting services).
  • Spam Protection: Akismet.
  • Analytics and Marketing: Google Analytics, TikTok, Kliken.
  • Email Marketing: MailPoet.

Your data is never sold or shared for purposes other than those explicitly stated.

6. Your Rights

Under the GDPR, you have the following rights:

  1. Access: Obtain a copy of your personal data.
  2. Rectification: Request corrections to your data.
  3. Erasure: Request deletion of your data unless legally required (e.g., order records).
  4. Data Portability: Receive your data in a structured format.
  5. Objection: Object to processing based on legitimate interests.
  6. Restriction: Request limits on the processing of your data.

To exercise these rights, contact us via the contact form on our website.

7. International Transfers

Some third-party providers (e.g., Google, TikTok) may process your data outside the European Economic Area (EEA). These transfers are governed by standard contractual clauses to ensure your data is protected.

8. Security Measures

We use industry-standard measures to secure your data, including:

  • Encryption: Payment information is encrypted via SSL.
  • Regular Updates: Plugins and software are regularly updated to prevent vulnerabilities.
  • Backup Systems: Ensured by BlogVault.

9. Cookies

We use cookies to enhance user experience. You can manage your cookie preferences through your browser settings or the cookie consent banner on our site. For details, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on this page.

Contact Information

For any inquiries regarding this Privacy Policy or to exercise your rights, contact us via the contact form on our website.

Last updated: December 6th 2024

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